Thank you for enrolling in Zestra Capital’s online services. We are committed to providing you with a valuable learning experience. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions for requesting a refund for our online services.
Please read this policy carefully before enrolling in the services. By enrolling and making a purchase, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund Policy.
7-Day Refund Offer
We offer a 7-day refund policy, which means you have 7 calendar days from the date of purchase to request a refund for our online services. If 7 days have passed since your purchase, we unfortunately cannot offer you a refund.
To be eligible for a refund, the following conditions must be met:
a. Course Eligibility: You must not have accessed more than 1 leasons of the course, and you must not have completed any quizzes, assignments, or assessments associated with the course. If you have accessed or completed any portion of the course, you will not be eligible for a refund.
b. Reason for Refund: You must provide a valid reason for requesting a refund. Please provide a detailed explanation to help us understand your concerns.
c. Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email or receipt, to request a refund. The proof of purchase must clearly state the date of purchase, the course details, and the amount paid.
Course Completion Requirements
In order to be eligible for a refund, you must meet the specified course completion requirements. These requirements may include completing a certain percentage of course leasons, participating in quizzes or assessments, or meeting specific criteria outlined in the course materials. If you have fulfilled these requirements, you may proceed with the refund process.
Refund Exceptions
There are certain circumstances where refunds will not be granted. These include:
a. Violation of Terms of Service: If you have violated our terms of service, including any prohibited actions or misconduct, refunds may be denied.
b. Fraudulent Activity: If we suspect any fraudulent activity or misuse of the course materials, refunds may be denied.
Refund Amount
Refunds will generally cover the full purchase amount. However, there may be deductions or fees applied, such as administrative fees or transaction fees. Any non-refundable portions of the course will be clearly communicated to you during the enrollment process.
Third-Party Platforms or Services
If our online trading course is hosted on a third-party platform or if we utilize third-party services, refunds will be handled in accordance with their policies. We will provide you with the necessary contact information or direct you to the relevant support channels for assistance with your refund request.
Modifications or Cancellations
If you wish to modify or cancel your enrollment in the course, please contact our customer support team within the designated timeframe. We may have specific deadlines or fees associated with modifications or cancellations, and we will guide you through the process.
Intellectual Property Rights
Upon refund, your access to the course materials will be revoked. All intellectual property rights associated with the course content, including but not limited to videos, documents, and interactive materials, remain the sole property of Zestra Capital.
Non-Transferability
Refunds are non-transferable and can only be issued to the original purchaser of the course. Refunds cannot be transferred to another individual or account.
Currency and Exchange Rates
Refunds will be handled in the currency of the original purchase. Please note that exchange rate fluctuations may occur between the time of purchase and refund, and any differences in the refunded amount due to exchange rates will not be our responsibility.
Communication Channels
To request a refund or seek assistance, please contact our customer support team through the following communication channels:
Email: info@zestracapital.com
Phone: +(92) 333 5719 430
Support Ticket System: Support Team
Our customer support team is available 24/7 to assist you with any refund-related inquiries.
Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time, in our sole discretion. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at:
Zestra Capital
Islamabad
45500
Pakistan
Email: info@zestracapital.com
Phone: + (92) 333 5719 430
Our customer support team is available 24/7 to assist you with any refund-related inquiries.
Please note that this Refund Policy is governed by the laws of Pakistan. Any disputes arising out of or related to this policy shall be resolved exclusively in the competent courts of Pakistan.
Thank you for choosing Zestra Capital. We appreciate your commitment to learning and hope you have a successful experience with our online Services.
This concludes our Refund Policy.